Frequently Asked Questions
Everything you need to know about your journey to a better night's sleep.
How long does shipping take for bedding and bath products?
Standard delivery typically takes 3-5 business days. We also offer a next-day delivery service for orders placed before 2 PM, ensuring your home essentials arrive exactly when you need them.
What is your return policy for pillows and duvets?
For hygiene reasons, pillows and duvets can only be returned if they are unused and in their original, unopened packaging. You have 365 days to return any items that meet these criteria.
How do I choose the right 'tog' rating for my duvet?
Tog ratings measure thermal resistance. We recommend a 4.5 tog for summer, a 10.5 tog for spring/autumn, and a 13.5 or 15 tog for the cold winter months.
Are your down and feather products ethically sourced?
Yes, all our down and feather products are RDS (Responsible Down Standard) certified, ensuring that the feathers come from animals that have not been subjected to any unnecessary harm.
Do you offer a warranty on mattresses and toppers?
Most of our mattresses come with a 10-year guarantee, while our toppers typically feature a 2-year warranty against manufacturing defects to ensure long-lasting comfort.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Klarna for flexible financing.